Terms & Conditions

Effective Date: November 14, 2022

 

Booking and Payment

• Reservations: Bookings can be made via our website or by contacting us directly.

• Payment: Full payment is required at the time of booking.

 

Cancellations and Refunds

• Cancellation Policy: For a full refund, cancellations must be made at least 24 hours before the scheduled service.

• No-Show Policy: No refunds will be issued for no-shows.

 

Liability

• Personal Responsibility: Clients are responsible for their personal belongings and safety during the service.

• Limitation of Liability: Lotus Koi Concierge is not liable for any indirect, incidental, or consequential damages.

 

Governing Law

These terms are governed by the laws of the U.S. Virgin Islands.