Refund Policy

Effective Date: November 14, 2022

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At Lotus Koi Concierge, we understand that travel plans can change. To ensure clarity and fairness, we’ve outlined our refund and cancellation policy below.

Standard Cancellation Terms

• Full Refund: You may cancel your experience for a full refund if you notify us at least 24 hours before the experience’s scheduled start time.

• No Refund: If you cancel less than 24 hours before the experience’s start time, no refund will be issued.

• No Changes Accepted: Changes to bookings made less than 24 hours before the experience start time will not be accepted.

• Local Time Cut-Off: All cancellation windows and cut-off times are based on local time in St. Thomas, U.S. Virgin Islands.

 

Weather-Related Cancellations

This experience requires good weather to operate. In the event we must cancel due to inclement weather:

• You will be offered either an alternative date or a full refund.

 

Travel Insurance

We strongly recommend purchasing travel insurance to protect your trip against unforeseen events, including:

• Flight delays or cancellations

• Illness or injury

• Family emergencies

• Severe weather impacting travel

 

Lotus Koi Concierge does not provide refunds outside the terms stated above, including cancellations due to personal emergencies, unless otherwise required by law. However, a travel insurance policy may help you recover non-refundable costs.

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Process

To request a refund, contact us at info@lotuskoi.co with your booking details. Refunds will be processed to the original payment method within 7-10 business days; however, it may take longer for the funds to appear in your account.